Foreword
These General Terms of Service (hereinafter “Terms”) govern the offering and use of Italian language teaching services provided online by Magnifico Mondo Italiano (by Giusi Deligios), with registered office at Via G. M. Angioi 9, 09077 Oristano, Italy, email: giusi@magnificomondoitaliano.com (hereinafter “Provider” or “Magnifico Mondo Italiano”).
By accessing the website https://magnificomondoitaliano.com/ (the “Site”) and purchasing any of the Services offered, you (hereinafter “Student” or “User”) acknowledge that you have read, understood, and fully accept these Terms.
1. Object of Service.
Magnifico Mondo Italiano offers Italian language teaching services at a distance (online) through individual and/or group lessons, with special focus on Italian culture (art, cinema, opera and theater). The Services are delivered through a videoconferencing platform (currently Google Meet) and include the provision of customized teaching materials through Google Drive.
2. Requirements for Use of the Service.
In order to use the Services, the User must have:
- A stable and sufficiently fast Internet connection.
- A device (computer, tablet, smartphone) with a working webcam, microphone and speakers.
- A Google (or Google Meet compatible) account.
- A basic knowledge of the use of digital platforms.
3. Enrollment and Purchase Process
- Preliminary Interview/Trial Lesson: For new students, you can request a free introductory interview or trial lesson (free or paid, if offered) to assess language level and set learning goals.
- Choice of Package: The User can choose from the individual or group lesson packages available on the Site by consulting their specifications (number of lessons, duration, price).
- Purchase and Payment: Purchase is made through the payment system integrated on the Site. Payment can be made by credit/debit card or PayPal. All prices are in Euros (€) and include VAT, if applicable.
- Confirmation: After payment is made, the User will receive an email confirmation with a summary of the purchase and instructions for booking classes.
4. Prices and Payment Methods
Tuition package prices are as stated on the Site at the time of purchase and are subject to change without notice (changes will not apply to packages already purchased). Payment must be made in full at the time of package purchase. Failure or delay in payment will result in suspension of the provision of Services.
5. Reservation, Rescheduling and Cancellation of Lessons.
- Booking: Classes must be booked by the User through the online scheduling system provided.
- Rescheduling: The User may reschedule a booked lesson at no additional cost up to 24 hours before the lesson begins. Rescheduling must be done through the scheduling system.
- Cancellation by the User:
- If the User cancels a lesson with at least 24 hours notice, the lesson credit will not be deducted and can be used for a future reservation.
- If the User cancels a lesson with less than 24 hours notice or does not show up for the lesson (no-show), the lesson credit will still be deducted from the package and will not be refundable.
- Cancellation by Provider: In the event of cancellation of a lesson by Magnifico Mondo Italiano (e.g., due to teacher illness, technical problems), the User will be promptly notified and the lesson credit will be restored in full to his/her package for a new reservation.
6. Duration of Packages and Expiration
Each lesson package has a maximum validity within which lessons must be used. Lessons not used by the expiration date of the package will not be refundable or recoverable.
- 1 lesson: valid 6 months from the date of purchase.
- Package 5 lessons: validity 6 months from the date of purchase.
- Package 10 lessons: validity 12 months from the date of purchase.
- Package 20 lessons: validity 12 months from the date of purchase.
7. Right of Withdrawal and Refund Policy
- Right of Withdrawal (for Consumers): Pursuant to Legislative Decree 206/2005 (Consumer Code), the Consumer User has the right to withdraw from the contract for the purchase of a tuition package within 14 days from the date of purchase, without having to provide any reasons and at no additional cost.
- The right of withdrawal cannot be exercised if the User has already started using the service (e.g., has already taken one or more of the lessons in the package).
- In order to exercise the right of withdrawal, the User must send explicit notice by email to giusi@magnificomondoitaliano.com within the specified deadline.
- Refund for Non-Use: Subject to the withdrawal policy described above, lesson packages, once purchased and not used within their validity, are non-refundable.
8. Behavior and Rules of Conduct
Users are expected to maintain respectful and appropriate behavior during class. Behavior that is offensive, discriminatory, or disruptive to the conduct of the lesson is prohibited. Magnifico Mondo Italiano reserves the right to suspend or discontinue the lesson or the provision of the Services in case of a serious violation of these rules, without any refund to the User.
9. Intellectual Property
All educational materials provided by Magnifico Mondo Italiano (texts, presentations, exercises, audio, video, etc.), including those created specifically for the User, are and remain the intellectual property of Magnifico Mondo Italiano. Reproduction, distribution, modification or any other unauthorized use of such materials without the prior written consent of the Provider is prohibited.
10. Privacy and Personal Data Protection
Users’ personal data is processed in accordance with the EU Regulation 2016/679 (GDPR) and applicable Italian law. For all information regarding the processing of personal data, please see our Privacy Policy available on the Site.
11. Liability
Magnifico Mondo Italiano is committed to providing the Services with the utmost diligence and professionalism. However, it does not assume responsibility for:
- Service interruptions due to technical problems not the fault of the Provider (e.g., problems with the User’s Internet connection, malfunctioning of external platforms).
- Any interruption or temporary suspension of the Site or video conferencing platform for maintenance.
- Learning outcomes that do not depend on professional service delivery (e.g., student engagement and consistency).
12. Applicable Law and Jurisdiction
These Conditions are governed by. by Italian law. For any dispute arising from the interpretation, execution or termination of these Conditions, the Court of Oristano shall have exclusive jurisdiction.